Patient Information

Physiotherapy can help with a wide variety of health and wellbeing concerns, with the aim to encourage, facilitate and support a return to normal day to day function.

Within the wide variety of clinical specialties we have within GTG, our highly skilled physiotherapists are able to offer assessment and support for both adults and children across a broad range of specialities.  Our physiotherapists use a wide range of treatment techniques including advice on modifications of activity, prescriptions of therapeutic exercises, as well as manual therapy, acupuncture, joint manipulations and Pilates.

If you are unsure if physiotherapy could help you, please contact us and our team will be happy answer any questions you may have.

Either at the point of referral or following thorough assessment with one of our highly skilled physiotherapists, it may be identified that physiotherapy is not the correct treatment option for you.

In this case, our physiotherapists will do their best to advise you on appropriate alternative treatment options that may benefit you, or signpost you to the correct service through HSC, MSG or other partner agencies.

After you have seen your GP or Consultant, they will send a referral letter into our services. It can take up to a week for referral letters to reach us. Our Physiotherapists will then review your referral letter and decide when you should be seen.

Our experienced Physiotherapists review each referral carefully to determine how soon each patient needs to be seen.

To determine the priority of your appointment, we triage all referral letters based on clinical information. Our waiting times vary between service areas but we use the following as a general guide:

• Routine (low priority) – within 8 weeks
• Soon (medium priority) – within 4-6 weeks
• Urgent (high priority) – within 2 weeks
• Emergency – within 24 hours

Although your GP or Consultant may advise you that your referral is urgent we may decide, based on clinical information, that it is safe for you to be seen as a routine referral.

We will contact you either by letter or telephone to make an appointment as soon as one becomes available. This may be within days, or it may be several weeks later. If you wish to contact us to check that we have received your referral then please do so, however, we may not be able to offer you an appointment at that stage.

We make every effort to offer you an appointment within our agreed contracted waiting times waiting times with Health and Social Care (HSC), however, sometimes we are not able to achieve this due to increased demand, complex or urgent cases, or recruitment challenges within the healthcare profession on Island.

If you wish to self-refer into our services as a private patient then please contact us by email or telephone.  Please note that our Physiotherapists may ask you to be reviewed by your GP prior to your initial assessment if they feel this is clinically necessary.

You are likely to need a referral from your GP in order to claim from an insurance company for your physiotherapy sessions.  Please check directly with your insurance provider what they require.

Yes. To ensure that our private service offering does not impact our contract waiting times, our therapists run additional private clinics outside of their normal working hours. As a private patient, you will be offered one of these slots, enabling you to be seen sooner.

Changes in your symptoms may be nothing to worry about, but they may impact how we prioritise your care and when you may be seen.
Alternatively, we may be able to advise you on how best to manage these changes until you are able to be seen.

In some cases the best course of action may be for us to direct you to contact your GP, referring Consultant or A+E, who will be able to help you.

If your symptoms change or worsen while you are awaiting an appointment, please contact us.

If you no longer require your appointment, please let us know as soon as possible so that we can offer it to someone else on our waiting list.

Due to the high demand and waiting times for appointments, failure to attend appointments without 24 hours’ notice may result in a charge, which will be the full cost of the booked appointment, and may result in longer waiting times to re-schedule your appointment. Failure to attend multiple appointments, without prior notice, may result in discharge from our services.

We have 3 welcoming sites across the community, all specialising in different areas of physiotherapy. Your therapist will assess you in either a treatment room, physiotherapy gym or ward depending on where your physiotherapy is taking place.

As part of our service offering for neurological, rehabilitation and paediatrics, we do have the ability to offer a limited home visit service. However, the agreement for home visits is based on a specific clinical criteria being met and consideration as to whether it would be more beneficial to receive rehabilitation in the home environment, including having the home environment assessed to optimise independence and mobility, or in a healthcare setting.

If you would like to discuss the possibility of a home visit please contact us, or speak to your named physiotherapist if you are currently receiving treatment.

The length of our out-patient appointments vary with initial assessments usually lasting between 45 and 60 minutes, but appointments for some problems may be longer or shorter. Follow up appointments (after your initial assessment) are usually 30 minutes, but this can vary too.

Yes, you are welcome to bring someone with you to your appointment.

Tracking progress, particularly during longer or more complex recoveries, can be a great way to focus on your goal and for family and friends, who may not be able to see you, to see how well you are doing.  It can also be useful to record exercises to use as a guide, ensuring you are doing them correctly when you are not in a healthcare setting.  If you wish to record or photograph any part of your session you must seek the consent of your therapist first.  Videos and photographs of sessions including our therapists should not be shared with others, particularly online or on social media, without the express consent of your therapist.

For residents of Guernsey, Alderney and Herm our services are available, for free, under our contract with the States of Guernsey.  To access our services as a contract patient you will require a secondary healthcare referral from the Medical Specialist Group, or be seen whilst admitted as a contract patient at the Princess Elizabeth Hospital.

Residents of Sark are not covered under our contract with the States of Guernsey so can either self fund their treatment or facilitate payment through a health insurance scheme.

The cost of the physiotherapy sessions vary depending on things like the length of the session and what type of problems you have, e.g. more complex problems may require longer or more sessions. If you are seen at home the treatment cost will be higher than a hospital or clinic session.

Click to view our 2024 Price List

To bill your insurance provider directly we require the name and details of your insurance provider, your membership number and a pre-authorisation code for your agreed treatment episode.

Please contact your insurance provider prior to embarking on any treatment to check what your individual insurance plan covers.